Privacy Policy
1. Introduction
Edmonton Elevator (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our clients, prospective clients, website visitors, and service recipients in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).
By using our website at https://www.edmontonelevator.com, contacting us, or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Information We Collect
We collect personal information necessary to provide our elevator services, communicate with you, and operate our business. This may include:
- Contact Information: Name, business title, company name, email address, phone number, and mailing address.
- Property Information: Building address, elevator make/model, service history, and access requirements.
- Service Information: Details of service requests, maintenance history, inspection reports, work orders, and correspondence.
- Financial Information: Billing address, payment information (processed securely through our payment processors), and credit history for credit applications.
- Website Usage Information: Through cookies and similar technologies, we may collect IP address, browser type, pages visited, and time spent on our site to improve user experience (see Section 6).
3. How We Use Your Information
We use your personal information for legitimate business purposes, including:
- To provide, schedule, and invoice for elevator maintenance, repair, modernization, and inspection services.
- To communicate with you regarding service requests, appointments, safety notices, and project updates.
- To manage our client relationships and maintain accurate service records for compliance and safety.
- To process payments and manage accounts receivable.
- To send relevant marketing communications (only with your explicit consent, which you may withdraw at any time).
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations, including safety code reporting requirements.
4. How We Share Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, cloud storage providers, and IT support, under strict confidentiality agreements.
- Regulatory Compliance: With government authorities or safety officers when required by law (e.g., reporting elevator incidents or compliance inspections as mandated by the Alberta Safety Codes Act).
- Business Transfers: In connection with a merger, sale of company assets, or acquisition, where personal information may be transferred as a business asset.
- With Your Consent: For any other purpose, we will obtain your explicit consent before sharing.
5. Data Security & Retention
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include secure servers, encrypted transmissions, and access controls.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., maintaining elevator service logs and safety inspection records as per regulatory requirements). When information is no longer needed, it is securely destroyed or anonymized.
6. Cookies & Tracking Technologies
Our website uses cookies—small data files stored on your device—to enhance functionality and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some website features.
- Essential Cookies: Required for basic site functionality (e.g., secure login areas).
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics, anonymized data).
- Marketing Cookies: Used only if you consent, to track campaign performance.
7. Your Rights & Choices
Under Canadian privacy law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdraw Consent: Withdraw your consent for marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
- Complaint: Lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your rights have been violated.
To exercise these rights, please contact our Privacy Officer using the details in Section 9.
8. Links to Third-Party Websites
Our website may contain links to third-party sites (e.g., elevator parts suppliers, industry associations). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date. Material changes will be communicated to active clients where appropriate.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our designated Privacy Officer:
Privacy Officer
Edmonton Elevator
[Company Address]
[Email Address for Privacy Inquiries]
[Phone Number]
Last Updated: [Date]